about W12 Now
—
We are a professional and qualified team committed to helping our clients solve any maintenance issue, big or small.
Whether you need a highly qualified multidisciplinary field engineer, a commercial maintenance service or someone to handle pre-planned maintenance, we have the right team with the right expertise to ensure the job is done right.
why we
are different
We believe the little things make a big difference. Turning up when we say we will, visiting sites at short notice and tidying up after ourselves. Not to mention expert workmanship at very competitive prices. In short, doing the job right. It's what our customers expect, what they deserve - and it's what we do best.
when we say you’re in safe hands, we mean it.
We specialise in supporting property management companies, housing associations and supported housing. All field engineers are DBS checked and all subcontractors are vetted and approved, so when we say you are in safe hands – we mean it
our approach
Our approach to providing the highest quality maintenance service is very simple, it’s all about trust, competence and integrity. With W12 Now that’s what you get. This approach has guided us from day one and it is why we’re trusted time and time again for a huge range of essential and aesthetic jobs. Big and small, for thousands of properties throughout the UK.
24/7 in-house customer service
W12 Now offers an unrivalled 24 hours; 365-day emergency call out service throughout England and Wales. It’s a professional and cost-effective solution fit for all your emergency and urgent maintenance needs.
our 2-hour
promise
If it’s an emergency, we’ll be there within two hours. Guaranteed. We provide a suite of services which range from attendance within 2 hours to 24 hours (if it’s a less urgent job). This flexibility enables our clients to minimise expensive call-out costs and keep repair times to a minimum.
we are
covered
We are a Gas Safe Contractor and accredited for general property maintenance through multiple governing bodies and memberships, we also carry Public Liability insurance to £10m for your peace of mind.
our services
24/7 Emergency
Call Out Service
Trace & Access -
Leak detection
Electrical
Repairs
Gas / Heating &
Hot water repairs
Plumbing / Drainage
& Jetting services
Security &
Access Solutions
Window/
Glazing repair
Cleaning
Services
External
Landscaping
Groundworks
Waste Clearance
Gutter Repairs
a few of our clients
What our clients are saying about us
“Good Morning All, Just a quick email to thank you for the excellent report including before/after photos received this morning following the OOH weekend call out.
Job well done.
Many Thanks”
—
Rhoda O’Sullivan
Associate Director UK & Ireland
“W12 and Shane Manogue have done extensive works for us in London on residential properties. The biggest issue for us is having partners who we can trust. Not everything goes smoothly, that is life, but when people stick by their values and their word, then they are good enough for us. We like to think we do the same the same in return. We feel we can rely on Shane and his team to deliver a solution when we need it, at sensible rates and with good communications. They were there when we needed them. We would happily use W12 in the future.”
—
Richard Hatton MBE
Hatton Group of Companies
“W12 are a contractor that we have been using since 2019 and found them to be responsive.
For our medium sized contractors it is important that they have office based staff to deal with our calls and emails promptly and efficiently. They provide a good standard of work and value for money. W12 are able to offer a wide range of services which is beneficial to us and our customers.
Recently during an internal redecoration project, one of our residents went out of their way to compliment W12 by phoning their office to say what a great job they were undertaking and how pleasant their team had been on site. "
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Brett Williams BSc (Hons) FRICS FIRPM
Principle Estate Management
Managing Director